Frequently asked questions
Quickly find answers to your questions about our products and services
General questions
Klubportal is a Swiss company that develops digital solutions for sports clubs - e.g. live streaming and tournament organization.
Our solutions are primarily aimed at team sports and club structures, but can also be used for other sports as required.
Our services are available worldwide. We have customers in Switzerland, Germany, Austria, Croatia, Bosnia and many other countries.
You can reach us by email at [email protected], via WhatsApp at +41772740172 or via our contact form on the website.
Prices & Billing
The contract runs annually and is automatically renewed. You can cancel at the end of the term. There are no hidden fees.
Yes! You can test selected products for 14 days free of charge and without obligation. No credit card required.
We accept Credit cards (Visa, Mastercard), PayPal, TWINT and bank transfer. We also offer invoice payment for clubs.
Yes, you can upgrade to a higher plan at any time. A downgrade is possible at the end of the term.
You can export your data at any time after cancellation Stored for 30 days before being permanently deleted.
Technical questions
All data is hosted on Swiss servers and protected by SSL encryption. We create daily backups and meet all GDPR requirements.
Our standard support responds within 24 hours via email. Professional customers receive priority support with chat and telephone. Enterprise customers have a dedicated account Manager.
Yes! Our solutions offer extensive customization options for colors, layouts and content. For deeper customizations, we offer custom development as a service.
Yes, enterprise customers get access to our REST API for integrations with other systems such as membership management or ticketing platforms.